刘家的博客 » rt

RT – 自定义命令 – 自定义字段

LiuJia — Mon, 13 Sep 2010 08:30:32 +0000

$self->TicketObj->FirstCustomFieldValue(‘订单状态’).’： – ‘.$self->TicketObj->FirstCustomFieldValue(‘供应商’).’ – ‘.$self->TicketObj->FirstCustomFieldValue(‘配置’).’ – ‘.$self->TicketObj->FirstCustomFieldValue(‘标识’) .’ – ‘.$self->TicketObj->FirstCustomFieldValue(‘IP地址’).’ – ‘.$self->TicketObj->FirstCustomFieldValue(‘过期日’).’ 过期 – ‘.$self->TicketObj->Requestors->UserMembersObj->First->FirstCustomFieldValue(‘即时信息’); Subject: {$Ticket->FirstCustomFieldValue(‘订单状态’)}: {$Ticket->FirstCustomFieldValue(‘供应商’)} – {$Ticket->FirstCustomFieldValue(‘配置’)} – {$Ticket->FirstCustomFieldValue(‘标识’)} – {$Ticket->FirstCustomFieldValue(‘IP地址’)} – {$Ticket->FirstCustomFieldValue(‘过期日’)} 过期 – {$Ticket->Requestors->UserMembersObj->First->FirstCustomFieldValue(‘即时信息’)} 感谢：Emmanuel Lacour

RT – apache启动不了 – 空条件 Scrips

LiuJia — Sun, 05 Sep 2010 02:43:37 +0000

apache启动出错，提示：

[Sun Sep 05 08:40:28 2010] [error] Require of RT::Condition:: failed.\nCan’t locate RT/Condition/.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at (eval 1297) line 3.\n\nCompilation failed in require at (eval 2) line 1.\n
[Sun Sep 05 08:40:28 2010] [error] Can’t load Perl file: /opt/rt3/bin/webmux.pl for server 180.210.206.59:443, exiting…

删除空条件的 Scrips 试试：

DELETE from Scrips where where ScripCondition=0;

参考： http://www.gossamer-threads.com/lists/rt/users/95276

RT权限配置

LiuJia — Thu, 20 May 2010 07:57:14 +0000

问：安装好RT，应该怎样设置权限？

答：这里有参考： http://www.uic.edu/depts/accc/software/rt/privs.html

Set($MessageBoxRichText, 0) – RT – 不要WYSIWYG

LiuJia — Thu, 20 May 2010 05:53:47 +0000

问：不想要 WYSIWYG 的功能，怎么办？

答：在配置文件中，可禁用：

Set($MessageBoxRichText, 0);

参考：http://old.nabble.com/WYSIWYG-editor-td18954673.html

Protocol scheme ‘https’ is not supported (Crypt::SSLeay not installed) 报错

LiuJia — Fri, 14 May 2010 17:37:21 +0000

问：mail.log报错：Protocol scheme ‘https’ is not supported (Crypt::SSLeay not installed)

答：请 apt-get install libcrypt-ssleay-perl